Nuance and Microsoft announce the integration of Dragon Ambient eXperience and Microsoft Teams for virtual telehealth consults
AI-powered ambient clinical intelligence accelerates the adoption of telehealth workflow solutions to improve patient experiences and health outcomes while reducing physician burnout
BURLINGTON, Mass., and REDMOND, Wash. — Sept. 15, 2020 — Nuance Communications Inc. and Microsoft Corp. on Tuesday announced Nuance Dragon® Ambient eXperience™ (DAX™), an ambient clinical intelligence (ACI) solution, is now integrated into Microsoft Teams to broadly scale virtual consults aimed at increasing physician wellness and providing better patient health outcomes. As a Microsoft Cloud for Healthcare partner and part of a broader partnership between the two companies, the integration enables physicians to activate Nuance DAX from within their Microsoft Teams workflows, so they can focus on the patient while the AI securely captures the details of the virtual visit in context — creating clinical documentation that writes itself™.
Telarus and Avaya Partner to Accelerate Reach of Avaya Cloud OfficeTM UCaaS Solution in UK Channel
Telarus United Kingdom joins Avaya Master Agent programme to deliver new all-in-one, call- meet-message app
London, United Kingdom – September 8, 2020 – Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus will begin offering the new Avaya Cloud Office™ by RingCentral® UCaaS solution to its extensive partner network in the UK. This will broaden the reach of the new app and help agents drive COVID-19 business recovery by giving them access to an efficient, all-in-one UC-as-a-Service (UCaaS) offering that solves the challenges of distributed working. The news comes as Gartner predicts 90% of all new UC purchases will be cloud-based UCaaS by 2021, up from 50% in 2018.
Teleperformance Modernizes Communications Infrastructure To Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats
Avaya OneCloud UCaaS and OneCloud CCaaS solutions deployed across nine countries
Santa Clara, Calif. – September 3, 2020 – Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Avaya (NYSE: AVYA) is a global leader in solutions to enhance and simplify communications and collaboration.
Atos and RingCentral launch Unify Office in France
Paris, France and Belmont, Calif.– September 21, 2020
Atos SE (CAC40: ATO), a global leader in digital transformation and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the first release of Unify Office (UO) by RingCentral in France. It will also be available in Austria, Belgium, Ireland, Italy, Spain and The Netherlands.
Pierrick Belledent, Head of the Business Information Department at the Ecole Normale Supérieure (ENS), which uses Unify Office by RingCentral, explains: “The pandemic has made it necessary to virtualize our exam grading process, which is a key strategic activity for the school. Our partnership with RingCentral and Atos enabled us to carry out remote sessions by allowing teachers to collaborate together, freeing them from technical challenges. Atos helped us to implement the RingCentral solution very quickly, which was appreciated by all our users.”