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Raleigh-Durham, NC. – October 26, 2020 – Telecom Consulting Group (TCG), a leading National Master Agency, and Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that TCG will be a new Master Agent in the U.S. market, offering Avaya Cloud Office™ by RingCentral®, an all-in-one cloud solution providing unified communications across voice, video, team messaging, file sharing and fax.
Communication delivered via a single platform is increasingly important, and by enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they
...Santa Clara, Calif. – October 15, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it is already a Niche Player in the 2020 Gartner Magic Quadrant for Meeting Solutions1. Gartner defines ‘Meeting Solutions’ as offerings that “blend communications, collaboration and content sharing to enable virtual meeting scenarios to satisfy a variety of use cases.”
Santa Clara, Calif. – October 5, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is integrating powerful cloud AI solutions from NVIDIA to increase the impact and value of visual, audible and collaborative experiences through the Avaya Spaces™ app. The innovative new capabilities enabled by this integration are being unveiled at NVIDIA GTC, running October 5-9.
Avaya Spaces is an all-in-one video collaboration app for the digital workplace that changes the way work gets done. Avaya Spaces is used by businesses, schools, governments and organizations in nearly 100 countries to bring
...Santa Clara and Belmont, Calif. – September 29, 2020 – Avaya (NYSE: AVYA) and RingCentral Inc. (NYSE: RNG) today announced the expansion of Avaya Cloud OfficeTM by RingCentral® across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer.
This geographic expansion of Avaya Cloud Office follows the launch of the solution in
Santa Clara, Calif. – October 1, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Contact Tracing solutions have won a 2020 Pandemic Tech Innovation Award for Exceptional Innovation. The award from TMC Labs recognizes hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by the global COVID-19
...London, United Kingdom – September 8, 2020 – Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus will begin offering the new Avaya Cloud Office™ by RingCentral® UCaaS solution to its extensive partner network in the UK. This will broaden the reach of the new app and help agents drive COVID-19 business recovery by giving them access to an efficient, all-in-one UC-as-a-Service (UCaaS) offering that solves the challenges of distributed working. The news comes as Gartner predicts 90% of all new UC purchases will be cloud-based UCaaS by
...Santa Clara, Calif. – September 3, 2020 – Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Avaya (NYSE: AVYA) is a global leader in solutions to enhance and
Santa Clara, Calif. – August 24, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud CCaaS solution has been named a 2020 Contact Center Technology Award winner by CUSTOMER magazine. The award honors a product or service’s ability to help enterprises and outsourced contact centers deliver world class customer experiences.
Sydney, Australia – August 19, 2020 – To drive long-term digital strategies and expedite operational recoveries for organisations and businesses in the region, Avaya (NYSE:AVYA) has appointed Simon Vatcher to the role of Managing Director for Australia and New Zealand (A/NZ), with responsibility for increasing adoption of Avaya’s multi-modal, open unified communications (UC) and contact centre (CC) software and services among enterprises through to SMEs.
Santa Clara, Calif. – August 7, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today updated its branding architecture to align its comprehensive portfolio under the Avaya OneCloud name. The evolved branding reflects the company’s multi-cloud application ecosystem, and its acceleration in bringing new solutions to market delivering the future of customer and employee experiences.
Santa Clara, Calif. – July 28, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Avaya Cloud Office™ by RingCentral® UCaaS solution has been named a 2020 Unified Communications Product of the Year Award winner by INTERNET TELEPHONY magazine. The award honors the most innovative unified communications products and solutions available over the past twelve months.
Sydney, Australia – July 14, 2020 – Avaya Holdings Corp. (NYSE:AVYA) and Australian ICT distributor, VExpress, have signed a Master Agent agreement to enable channel partners to fastrack the operational recovery efforts of Australia’s midmarket organisations and small to medium-sized enterprises (SMEs) with the help of cloud communications and collaboration solutions from Avaya.
As part of the agreement, VExpress – a telecommunications, data and mobility specialist – will distribute and provide ongoing technical support, professional services and maintenance for Avaya Cloud Office™ by RingCentral®, an all-in-one solution that delivers seamless collaboration across multiple channels. VExpress will also provide Avaya open SIP, multi-platform communications devices to its network of reseller and value-added partners.
Santa Clara, Calif. & Mexico City, Mexico – July 13, 2020 – The Government of Mexico City and its Digital Agency for Public Innovation have implemented a Detection, Protection and Safeguarding program to address COVID-19, featuring contact tracing solutions from Avaya (NYSE:AVYA) to help enable the city and its citizens to emerge from the pandemic. The program is implemented in conjunction with Locatel, the government contact center committed to
Enterprises are always looking for ways to be closer to customers. Companies like: Financial Institutions, Assurance, Logistics, Telecommunications, Utilities, etc. have specialized staff on the field expecting Back Office instructions in order to take action. What do you think if this specialized army could answer Customer’s calls directly?
Professional Call Center Services are usually dealing with IT limitations, lack of specialized human resources and even more, staffing outside normal working hours. Emergencies like
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It is critical that Agents and Managers are always aware of current Contact Center statistics. Flatscreen 
ScanSource, Inc. (NASDAQ: SCSC), a leading provider of technology products and solutions, and Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced availability of the new Avaya Cloud Office™ by RingCentral® solution in the UK. The work-from-anywhere cloud solution, which provides unified communications across voice, video, team messaging, file sharing and fax, is now available to partners in the UK through ScanSource Cloud Services. ScanSource is the first Master Agent for Avaya in EMEA, and
Smart Directory, part of our 
Unified Operator
A service application that provides 
