Mobile Agent for Avaya Call Center

Go Mobile in Seconds

Enterprises are always looking for ways to be closer to customers. Companies like: Financial Institutions, Assurance, Logistics, Telecommunications, Utilities, etc. have specialized staff on the field expecting Back Office instructions in order to take action. What do you think if this specialized army could answer Customer’s calls directly?

Professional Call Center Services are usually dealing with IT limitations, lack of specialized human resources and even more, staffing outside normal working hours. Emergencies like catastrophes or pandemic (i.e. Coronavirus COVIT-19) challenge Call Centers of all kinds to have Backup/Offloading plans in order to keep their services alive. Shouldn’t be an easier way to have available Agents everywhere, anytime?

Scantalk’s Mobile Agent for Avaya is the easiest solution for Call Centers looking to expand their reach everywhere, anytime, but avoiding at the same time all network and security complexity implied on today’s Mobility alternatives. With a simple and secure implementation any user can be a native Avaya Call Center Agent.

Agent Ready in Seconds

Agents will only need to click on an https link, login with the credentials previously sent by IT and that’s it! You are a native Avaya Agent wherever you go. 

Contact us for a demo or quote

Desktop and Mobile Agent Bridged

Scantalk’s Mobile Agent solution takes advantage of the widely known Avaya’s Extension to Cellular (EC500) feature allowing Agents to receive calls on any mobile phone regardless of their location.

Native Avaya Agent Experience

Avaya Call Center main functionalities like Login, Logout, After Call Work (ACW), Do not Disturb (DND), Transferring Call, Queue information, etc., are available through the Mobile Agent for Avaya application.

Logout, After Call Work,
Do not Disturb, Ready

Avaya Call Center
Queue Information

Enterprise Directory with
Phone Status & Calendar

Leverage your Avaya Call Center Investment

Mobile Agent for Avaya will take advantage of all Call Center services like Reporting, Call Recording, Speech Analytics, etc.

Call Quality Guaranteed with less Complexity

Voice is carried through the traditional Mobile Voice Network and therefore no VPNs nor SBCs are required.

Simple but Secure Architecture

We made our solution as simple as secure separating the different key functions in order to be located in the right places on your network. In the internal side our UC Server will integrate with the Avaya Call Center handling all native Agent capabilities. In the external side (DMZ recommended) our Web Services module will delivers a secured HTML5 interface to all Mobile user.

Supported Platforms

Avaya
Avaya Aura Communication Manager 5.x or higher with Elite Agents
Avaya IP Office 8.x version.or higher (coming!)