News

Avaya and VExpress fastrack midmarket, SME recovery efforts with Avaya Cloud OfficeTM solution for all-in-one cloud communications

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Sydney, Australia – July 14, 2020 – Avaya Holdings Corp. (NYSE:AVYA) and Australian ICT distributor, VExpress, have signed a Master Agent agreement to enable channel partners to fastrack the operational recovery efforts of Australia’s midmarket organisations and small to medium-sized enterprises (SMEs) with the help of cloud communications and collaboration solutions from Avaya.

As part of the agreement, VExpress – a telecommunications, data and mobility specialist – will distribute and provide ongoing technical support, professional services and maintenance for Avaya Cloud Office™ by RingCentral®, an all-in-one solution that delivers seamless collaboration across multiple channels. VExpress will also provide Avaya open SIP, multi-platform communications devices to its network of reseller and value-added partners.

Government of Mexico City Implements Avaya Contact Center Solutions for Contact Tracing Conducting 2,700 Tests Daily Across 117 Health Centers

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Contact tracing program provides rapid alerts to residents regarding potential COVID-19 exposure, and supports effort to reduce further transmission – helping communities to reopen safely

Santa Clara, Calif. & Mexico City, Mexico – July 13, 2020 – The Government of Mexico City and its Digital Agency for Public Innovation have implemented a Detection, Protection and Safeguarding program to address COVID-19, featuring contact tracing solutions from Avaya (NYSE:AVYA) to help enable the city and its citizens to emerge from the pandemic. The program is implemented in conjunction with Locatel, the government contact center committed to informing and guiding the citizens of Mexico City and the Metropolitan Area with timely and reliable service, 24 hours a day, 365 days a year.

RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration

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Broadens Microsoft Teams integrations to empower users to be more productive

June 29, 2020 - BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader integrations with Microsoft Teams that enhance user productivity across the platform.

Avaya Enables Changing Workforce to Collaborate and Connect in New Ways -- Receives 2020 Product of the Year Award for Avaya Collaboration Unit, Office and Home Office Meeting Solution

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Integration with Avaya Spaces collaboration app elevates the digital worker meeting experience

Santa Clara, Calif. – June 23, 2020 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, has received a 2020 INTERNET TELEPHONY Product of the Year Award.

As the global workforce adapts to new ways of collaborating, meeting and engaging, The Avaya Collaboration Unit represents a breakthrough stand-alone solution that turns any space – including a home office or workplace huddle rooms– into a cloud-enabled collaboration room.  It is an all-in-one meeting solution which includes a built-in conferencing camera, codec and microphones, and powerful capabilities including speaker tracking, wireless and cloud content sharing, and remote or local recording.  It enables an exceptional collaboration experience for people in a wide range of locations and environments,  without requiring the use of a laptop.

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