Operator Express for Skype for Business and Teams

The Attendant Console Designed for Microsoft Environments

Operator Express is an Attendant Console software designed to take full advantage of Microsoft UC technoligies provinding Receptionist Staff with a complete overview of the entire Organization and tools for handling all their communication needs.

Operator Express’s intuitive interface combined with a great search engine and simplified use of keyboard ensures the optimal work conditions for receptionists giving what they need to provide customers with a fast and friendly greeting and call handling.

Features

Intuitive Interface
Operator Operator is visualized using icons and graphics ensuring a faster overview for busy receptionists. Additionally, all telephony functions can be operated with keyboard shortcuts and/or single mouse clicks.

Directory Service Integration
Contact related data (name, initials, directory number, cellphone number, etc.) and organizational information (department, function, position, skills, etc.) are sourced through the Directory Services at predefined intervals. Any receptionist can add shared contacts that are not included in the Directory like customers, partners, suppliers, contractors, etc.

Powerful Search Engine (Phonetic)
Free Text Queries are supported and the returned results are narrowed down progressively as data is entered. Besides from obvious information like name and department, queries can be executed by skills, job functions and any other contact related data or organizational information. Phonetically search is also supported so Mr. Smith will be located even though he’s been searched by Schmidt. It is also useful to support persons with mild dyslexia.

Calendar Information
All employees’ calendar entries are gathered from Exchange and/or Office 365 and shown in colors according to its type.

Presence/Absence Management
Availability of employees are displayed with intuitive icons showing Mobile Status*, Skype for Business/Teams Presence, PC status (screen saver and login/logout) and Absence cause like In a Meeting, Lunch, Vacation, Maternity, etc.

Supported Platforms

Microsoft
Lync Server edition 
Skype for Business Server edition
Skype for Business Online
Teams Presence Only
**Teams Call Control will be ready immediately after Microoft publishes the official API.

Exchange Server Edition, Exchange Online and Office 365 for Calendar integration.