Dubai, United Arab Emirates – June 17, 2020 – Customers of Mashreq, one of the leading financial institutions in the UAE, are now being served by the region’s first digital engagement banking bot, giving them access to powerful self-service capabilities that result in instantaneous service delivery  and shorter times to resolution.

When calling Mashreq support, the solution, provided by Avaya Holdings Corp. (NYSE: AVYA) and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to correctly interpret their enquiries, interfaces with the bank’s back-end systems, and presents relevant details in an appealing visual format.

• The agreement signals a firm commitment by both companies to boost the digitalization of companies, support Spain’s public administration and aid the economic recovery of the country post-Covid-19.
• Google Cloud announces plans to launch a cloud region in Spain that will leverage Telefonica's Madrid region infrastructure with the highest international security and data protection standards.
• Telefonica and Google will jointly develop a portfolio of solutions for 5G using Google Cloud's Mobile Edge Computing platform.
• The alliance widens the scope of collaboration between the two companies and reinforces Telefónica Tech's multi-cloud strategy for the B2B market.
• Telefonica will also advance its own digital transformation using Google Cloud.

AWS and Slack collaborate to deliver tightly integrated, enterprise grade tools as Slack expands its use of AWS

SEATTLE & SAN FRANCISCO --(BUSINESS WIRE)-- Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), and Slack Technologies, Inc. (NYSE: WORK) announced a new multi-year agreement to deliver solutions for enhanced enterprise workforce collaboration. Slack and AWS will strategically partner to help distributed development teams communicate and become more efficient and agile in managing their AWS resources from inside Slack. Slack will migrate its Slack Calls capability for all voice and video calling to Amazon Chime, AWS’s communications service that lets users meet, chat, and place business calls. Slack is also leveraging AWS’s global infrastructure to support enterprise customers’ rapid adoption of its platform and to offer them data residency – the ability to choose which country or region their data is stored at rest in while fulfilling compliance requirements. Slack continues to rely on AWS as its preferred cloud provider and will use a range of AWS services, including storage, compute, database, security, analytics, and machine learning, to develop new collaboration features. Additionally, AWS has agreed to use Slack to simplify the way teams at AWS communicate and work together.

Agreement will enable public sector bodies to fully embrace the benefits of Google Cloud

London, UK, June 3, 2020 – Google Cloud today announced that it has signed a Memorandum of Understanding (MoU) with UK Crown Commercial Service (CCS). The intent of the MoU is to make it easier and more affordable for UK public sector agencies to leverage the full range of Google Cloud’s services to increase innovation and deliver digital transformation.