Realtime Web-based Statistics

Telarus United Kingdom joins Avaya Master Agent programme to deliver new all-in-one, call- meet-message app

London, United Kingdom – September 8, 2020 – Telarus, the international distributor of business cloud infrastructure and contact centre services, and Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Telarus will begin offering the new Avaya Cloud Office™ by RingCentral^® UCaaS solution to its extensive partner network in the UK. This will broaden the reach of the new app and help agents drive COVID-19 business recovery by giving them access to an efficient, all-in-one UC-as-a-Service (UCaaS) offering that solves the challenges of distributed working. The news comes as Gartner predicts 90% of all new UC purchases will be cloud-based UCaaS by

Go Mobile in Seconds

Enterprises are always looking for ways to be closer to customers. Companies like: Financial Institutions, Assurance, Logistics, Telecommunications, Utilities, etc. have specialized staff on the field expecting Back Office instructions in order to take action. What do you think if this specialized army could answer Customer’s calls directly?

Professional Call Center Services are usually dealing with IT limitations, lack of specialized human resources and even more, staffing outside normal working hours. Emergencies like

Our Attendant Console for your Contact Center

Unified Operator

The Best Attendant Console for Receptionists

 

PCC Americas Virtual Conference July 13-17, 2020

Partner Community Council Americas Virtual Conference

As you are aware, the PCC decided to postpone the PCC Spring Conference scheduled for May 11 - 14, 2020 due to the rapidly developing circumstances around COVID-19 and the impact it is having internationally and locally.
In order to continue the momentum and drive value within the community and keep you up to date during this unexpected situation, the PCC team together with Avaya will deliver a virtual event, in place of the face to

...

Helping to Make Decisions When You Are Not Reachable

International Avaya User Group (IAUG) Wired Virtual Conference May 20th 2020

Join International Avaya User Group's first ever online virtual event: IAUG Wired. It will deliver highly interactive, 3D virtual environments, breakout sessions, and interactive partner exhibits within the show floor. The best part about this event is that it is completely virtual, you can experience it all from anywhere! 

IAUG Wired is securing a lineup of experts in the Avaya ecosystem who will be prepared to share their knowledge

...

Realtime Status Information from Mobile Carriers or Avaya EC500

A service application that provides Unified Operator with the status of mobile telephones either from a Mobile Operator or through Avaya Extension to Cellular (EC500) feature.

With Avaya EC500, if the employee only uses a mobile telephone (i.e. has no local telephone), then they can be set to be displayed as solely

Intelligent App Can Help Save Lives by Eliminating Outdated Methods of Finding Physicians, Managing Patient Location and Tracking Critical Information

ORLANDO, Fla.--(BUSINESS WIRE)--HIMSS 2019 — Avaya Holdings Corp. (NYSE: AVYA), a leading provider of communications solutions for the healthcare industry, today introduced Avaya IX Attendant Solution for Healthcare, leveraging the power of unified communications to give hospital personnel the ability to quickly and efficiently manage, locate and communicate with staff and departments, patient rooms, and codes, all from a single

New cloud enhancements and desktop modernization create consistent and connected experiences for users

Avaya ENGAGE, New Orleans, LA. – January 30, 2018 – Today Avaya (NYSE:AVYA) announced that more end users can realize the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing.  Avaya also announced a series of enhancements to its desktop experience, including both new