International Avaya User Group (IAUG) Wired Virtual Conference May 20th 2020
Join International Avaya User Group's first ever online virtual event: IAUG Wired. It will deliver highly interactive, 3D virtual environments, breakout sessions, and interactive partner exhibits within the show floor. The best part about this event is that it is completely virtual, you can experience it all from anywhere!
IAUG Wired is securing a lineup of experts in the Avaya ecosystem who will be prepared to share their knowledge and expertise, so keep an eye on our website as more of the agenda and activities are revealed.
Why Should You Attend IAUG Wired?
- Hear the latest Avaya news and updates during breakout sessions and live Q&As
- Connect with your community through online chats with Avaya experts and IAUG leaders
- Meet our partners and discover new solutions by visiting exhibitors' virtual booths
- Take away educational materials and downloadable resources
- Win fantastic prizes and much more!
Register Here
Agenda
9:00 AM CTEVENT STARTS
9:15-10:00 AM CTKeynote: Steve Forcum
Jim Chirico | Steve Forcum, Avaya
10:00 - 10:05 AM CT5 MINUTE BREAK
10:05 AM CTExhibit Hall Opens
10:05-10:50 AM CTTraining Session - How to Handle Call Volumes
Multiexperience
1. Mary Ponto, Teletraining Services Inc.
2. Natalie Keightley, Avaya
10:50 - 10:55 AM CT5 MINUTE BREAK
10:55 - 11:40 AM CTAvaya Spaces – Powering the Future Digital Workplace
TBD
1. Roger Wallman | Alex Misevski, Avaya
2. Partner TBD
11:00 - 11:30 AM CTMeet the Experts: Devices
Ronnie LaNasa | Vandana Brar | Guy Gadnir, Avaya Product Experts
11:00 - 11:30 AM CTChapter Chat
IAUG Chapter Leaders | Sara Ennis | Mackenzie Crabtree
11:40 - 11:45 AM CT5 MINUTE BREAK
11:45 - 12:30 AM CTWhat’s been happening with Avaya Cloud Office: The Journey to GA and Beyond
TBD
How Avaya is Helping Our Customers during Covid 19 and Next Steps
1. Mike Kuch, Avaya
2. TBD
3. Paul Lang | Bob Camel, Avaya
12:00 - 12:30 AM CTMeet the Experts: Avaya Cloud Office & Avaya Spaces
Steve Forcum, Avaya
12:00 - 12:30 AM CTOpen Council Chat
IAUG Council Chairs | Paige Romanello
12:30 -12:35 PM CT5 MINUTE BREAK
12:35 - 1:20 PM CTAvaya CCaaS – Hassle Free, Always On
Delivering Exceptional Customer Experiences In Today’s (And Tomorrow’s) Contact Center
1. Paul Lang, Avaya
2. Mary LaFosse, Calabrio
1:00 - 1:30 PM CTMeet the Experts: CCaaS & ReadyNow
Mike Butts | Monica Rice, Avaya Product Experts
1:20 - 1:25 PM CT5 MINUTE BREAK
1:25 - 2:10 PM CTEnabling Remote Agents in a Pinch
Driving Digital Disruption: Avaya Onecloud CPaaS
1. Lori Wodrich, Amerisure
2. Oliver Bengsston | Davide Petramala, Avaya
2:00 - 2:30 PM CTMeet the Community: IAUG General Discussion
Oscar Moncada, IAUG Board President
IAUG HQ Staff
2:10 - 2:15 PM CT5 MINUTE BREAK
2:15 - 3:00 PM CTPrepare for New Realities with Avaya IX™ Subscription
Working With Data in System Manager
1. Steve Brock, Avaya
2. Nick Kwiatkowski, Michigan State University
3:00 PM CTExhibit Hall Closes
3:00 PM CTEVENT ENDS
On-Demand Sessions (AVAILABLE ALL DAY)911 Solutions from the Perspective of a Transportation and Public Safety Agency
Thomas Dietrich, Washington State Dept. of Transportation|Kevin Kito, 911 Secure
Advanced Analysis of Voice-Video Issues Using Wireshark Captures, Network Probes and Various Avaya Tools
Allen Luker, Convergys
Avaya IX Messaging for the 21st Century
Cyril Dowling, Avaya
Best Practices for Avaya Session Border Controller R8 Deployment
Jerome Joanny, Avaya
Converged UC and CC - Extending Customer Service to Your Mobile Workforce
Brad Black, Avaya
How to Create Advanced CM Vectors Using Variables
Larry Bankhead, Providence Health Plans
Orchestrating Your Contact Center Experience Automation
Diego Klajner|Andre Aragao, Avaya
SIP - Don’t be Last to the Party!
Jeff Dhaenens, Volkswagon Group of America
For more information visit IAUG Wired website
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