News & Events

PCC Americas Virtual Conference July 13-17, 2020

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PCC Americas Virtual 2020

Partner Community Council Americas Virtual Conference

As you are aware, the PCC decided to postpone the PCC Spring Conference scheduled for May 11 - 14, 2020 due to the rapidly developing circumstances around COVID-19 and the impact it is having internationally and locally.
In order to continue the momentum and drive value within the community and keep you up to date during this unexpected situation, the PCC team together with Avaya will deliver a virtual event, in place of the face to face event on July 13-17, 2020.

Register Now

Avaya Enables Changing Workforce to Collaborate and Connect in New Ways -- Receives 2020 Product of the Year Award for Avaya Collaboration Unit, Office and Home Office Meeting Solution

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Integration with Avaya Spaces collaboration app elevates the digital worker meeting experience

Santa Clara, Calif. – June 23, 2020 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya Collaboration Unit, a simple to use, all-in-one video meeting solution, has received a 2020 INTERNET TELEPHONY Product of the Year Award.

As the global workforce adapts to new ways of collaborating, meeting and engaging, The Avaya Collaboration Unit represents a breakthrough stand-alone solution that turns any space – including a home office or workplace huddle rooms– into a cloud-enabled collaboration room.  It is an all-in-one meeting solution which includes a built-in conferencing camera, codec and microphones, and powerful capabilities including speaker tracking, wireless and cloud content sharing, and remote or local recording.  It enables an exceptional collaboration experience for people in a wide range of locations and environments,  without requiring the use of a laptop.

Middle East’s First AI-Powered Digital Engagement Banking Bot Makes Banking Easy for Mashreq Customers

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Dubai, United Arab Emirates – June 17, 2020 – Customers of Mashreq, one of the leading financial institutions in the UAE, are now being served by the region’s first digital engagement banking bot, giving them access to powerful self-service capabilities that result in instantaneous service delivery  and shorter times to resolution.

When calling Mashreq support, the solution, provided by Avaya Holdings Corp. (NYSE: AVYA) and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to correctly interpret their enquiries, interfaces with the bank’s back-end systems, and presents relevant details in an appealing visual format.

Google Cloud and Telefónica Partner to Accelerate Digital Transformation for Spanish Businesses

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  • The agreement signals a firm commitment by both companies to boost the digitalization of companies, support Spain’s public administration and aid the economic recovery of the country post-Covid-19.
  • Google Cloud announces plans to launch a cloud region in Spain that will leverage Telefonica's Madrid region infrastructure with the highest international security and data protection standards.
  • Telefonica and Google will jointly develop a portfolio of solutions for 5G using Google Cloud's Mobile Edge Computing platform.
  • The alliance widens the scope of collaboration between the two companies and reinforces Telefónica Tech's multi-cloud strategy for the B2B market.
  • Telefonica will also advance its own digital transformation using Google Cloud.

Madrid, Spain, and Sunnyvale, CA, June 11, 2020 - To meet the growing technology needs of Spanish businesses, Google Cloud and Telefónica are announcing a new partnership to foster the country's digital transformation and advance 5G mobile edge computing. As part of this agreement Google Cloud today announces its plans to open a new cloud region in Spain that will leverage Telefonica's Madrid region infrastructure.

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