Award Underscores Continued Successful Partnership in Communications and Collaboration by Two Industry Leaders
EXETER, RI — Feb. 10, 2020 — Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions, today announced that it has been named U.S. Mid-Market Partner of the Year by Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration. The award was presented on-stage to members of the Carousel team during the Avaya ENGAGE Conference in Phoenix this week.
Much of Carousel’s ongoing success can be attributed to the company’s strategic technology partnerships. In 2019, Carousel achieved outstanding sales of Avaya Mid-Market solutions and continues to be one of Avaya’s leading partners selling the full portfolio of Avaya solutions and services. Carousel added a dedicated Avaya Mid-Market Inside Sales Team in 2019 and continues to make significant investments in sales enablement and training of its Avaya sales team.
With the combination of Carousel’s ‘Customer Success Obsessed’ focus and Avaya’s global leadership in delivering an ecosystem of high-class solutions, the ongoing partnership enables Carousel to continue expanding its Avaya business in unified communications and collaboration, contact center, networking, and cloud.
“As an Avaya Diamond partner and multi-year recipient of an Avaya award, Carousel is extremely honored to be named Mid-Market Partner of the Year by our strategic partner, Avaya,” said Jim Marsh, Chief Revenue Officer of Carousel. “This recognition affirms our continued and long-standing commitment to Avaya and its enterprise and upper mid-market customers who require innovation, flexibility, and commitment to success with their business communications and collaboration technology investments. Our incredible team at Carousel doubled down in 2019 for our Avaya customers and we thank Avaya for this acknowledgement of our mutual achievements.”
“Avaya values its partnership with Carousel Industries and we applaud their unrelenting commitment to ensuring customers success, which was one of the key drivers of their success in 2019 with our company,” said Jon Brinton Vice President, U.S. Channels, Avaya. “The Carousel team consistently delivers on their strategic goals and continues to evolve its business to help drive experiences that matter to our collective customers. We look forward to an equally successful 2020 as we continue to partner to deliver innovative solutions and services to our customers.”
To learn more about Carousel’s solutions with Avaya, please visit us here.
About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at http://www.avaya.com.
About Carousel
Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs.
With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.
A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers.