Wallboard Software

Realtime Web-based Statistics

 

Wallboard Software

It is vital that agents and managers are always aware of current Contact Center statistics. Flatscreen wallboards are the best way to convey this information to large groups in real time.  Agents and Managers can therefore modify their behavior in order to achieve higher productivity and efficiency.

 Scantalk’s intuitive software allows you to establish data thresholds that automatically trigger color changes and/or messages, alerting teams within the call center to rapidly changing conditions.

This results in more focused efforts to provide optimal customer service. TeamView® Wallboard is an easy and efficient way to show real-time information about the current call and agent loads.

In addition to Flatscreen Wallboards our solution allows Agents to have the same statistics in their own PC using just a web browser. This is useful for Supervisors too as they will have access to statistics even on a mobile phone.

Highly Visible Displays. TeamView® Wallboard should be presented on LED Flatpanels, which provides optimum conditions for indoor viewing -  a 42 inch flatpanel is easily readable at distances up to 25 meters (75 feet). 

 
See also: CCAid for IP Office

Wallboard SoftwareSupported Platforms

Avaya
Avaya Aura Communication Manager 4.x or higher
Avaya IP Office 4.x or higher

Alcatel-Lucent
Alcatel-Lucent OmniPCX 2.x or higher

Cisco
Cisco Unified Communication Manager 6.x or higher

Innovaphone
Innovaphone PBX 7.x or higher

Tags: Avaya Cisco innovaphone IPOffice AvayaAura Alcatel-Lucent Wallboard

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