Contact Tracing by Avaya Named a 2020 Pandemic Tech Innovation Award Winner for Exceptional Innovation

Santa Clara, Calif. – October 1, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that its Contact Tracing solutions have won a 2020 Pandemic Tech Innovation Award for Exceptional Innovation. The award from TMC Labs recognizes hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by the global COVID-19

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Teleperformance Modernizes Communications Infrastructure To Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats

Avaya OneCloud UCaaS and OneCloud CCaaS solutions deployed across nine countries

Santa Clara, Calif. – September 3, 2020 – Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud™ Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries. Avaya (NYSE: AVYA) is a global leader in solutions to enhance and

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Government of Mexico City Implements Avaya Contact Center Solutions for Contact Tracing Conducting 2,700 Tests Daily Across 117 Health Centers

Contact tracing program provides rapid alerts to residents regarding potential COVID-19 exposure, and supports effort to reduce further transmission – helping communities to reopen safely

Santa Clara, Calif. & Mexico City, Mexico – July 13, 2020 – The Government of Mexico City and its Digital Agency for Public Innovation have implemented a Detection, Protection and Safeguarding program to address COVID-19, featuring contact tracing solutions from Avaya (NYSE:AVYA) to help enable the city and its citizens to emerge from the pandemic. The program is implemented in conjunction with Locatel, the government contact center committed to

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Middle East’s First AI-Powered Digital Engagement Banking Bot Makes Banking Easy for Mashreq Customers

Dubai, United Arab Emirates – June 17, 2020 – Customers of Mashreq, one of the leading financial institutions in the UAE, are now being served by the region’s first digital engagement banking bot, giving them access to powerful self-service capabilities that result in instantaneous service delivery and shorter times to resolution.

When calling Mashreq support, the solution, provided by Avaya Holdings Corp. (NYSE: AVYA) and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent. The system securely authenticates customers, uses native-language processing to

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