TeamView® Wallboard

wallboardIt is vital that agents and managers are always aware of current contact center statistics. Flatscreen wallboards are the best way to convey this information to large groups in real time.

When agents and managers are aware of real-time statistics, they can modify their behavior in order to achieve higher productivity and efficiency.Scantalk’s intuitive software allows you to establish data thresholds that automatically trigger color changes and/or messages, alerting teams within the call center to rapidly changing conditions.

This results in more focused efforts to provide optimal customer service. TeamView® Wallboard is an easy and efficient way to show real-time information about the current call and agent loads.And, our brand-new TeamView® Web Wallboard goes one step further.

In addition to Flatscreen wallboards, our solution allows Agents to have the same statistics in their own PC using just a web browser. This is useful for Supervisors too as they will have access to statistics even on a mobile phone.

Highly Visible DisplaysTeamView® Wallboard should be presented on LED Flatpanels, which provides optimum conditions for indoor viewing -
a 42 inch flatpanel is easily readable at distances up to 25 meters
(75 feet) See Also TeamView® CCAid for IP Office

  • TeamView® Wallboard should be presented on LED Flatpanels, which provides optimum conditions for indoor viewing - a 42 inch flatpanel is easily readable at distances up to 25 meters (75 feet)

     

    Read more click here at TeamView® CCAid for IP Office

  • Avaya
    Avaya Aura Communication Manager 4.x or higher
    Avaya IP Office 4.x or higher

    Alcatel-Lucent
    Alcatel-Lucent OmniPCX 2.x or higher

    Cisco
    Cisco Unified Communication Manager 6.x or higher

    Innovaphone
    Innovaphone PBX 7.x or higher

  • Wallboard for Avaya Aura

    TVWallBoardEN

     

     Wallborad for Avaya Ipo

    WalloardIPO2

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