Enhancing Ferrari electronics’ CallRecording Integration with Leading Telephony Vendors through Scantalk CTI Technologies
July 2nd, 2018
Germany, Denmark – Ferrari electronic AG., is a German manufacturer of software and hardware products for Unified Communications including high reliable call recording solutions, located in Berlin. Scantalk ApS, is a Danish service-oriented UC software developer based in Farum. Today the two companies announced a technology partnership to deliver a seamless call recording experience through a deeper integration into customers’ telephony infrastructure.
As part of the agreement Scantalk will deliver CTI software and support services for Ferrari electronics’ CallRecording solutions in order to integrate with major telephony vendors like Avaya, Cisco, Alcatel Lucent and Panasonic Enterprise. More vendors are expected to come accordingly to the demand.
Dr. Rolf Fiedler, CTO at Ferrari electronic:” We are very pleased about this new technology partnership with Scantalk as this allows us to broaden our customer base through the matching with additional telephony vendors. With Scantalk we are having a very experienced company at our side and are looking forward to working together.”
Call Recording solutions fitting customer’s individual needs
OfficeMaster CallRecording product line offers companies a professional and reliable solution for call recording. Different hardware and software components allow organizations to set up their own legally secure in-house call recording, perfectly adapted to their premises and requirements. Recording of internal communications via SIP-based IP telephony, as is increasingly common in call centers and companies, is supported. Special care was taken to ensure usability and easy installation, so that smaller companies can utilize the solution. Centerpiece of the solution for traditional analog and ISDN telephony is a handy hardware component.
CTI integration adding additional value for customers
Scantalk ApS words.
“It is a major step forward for Scantalk. Partnering with Ferrari electronic is a clear confirmation that we’re on the right track, developing technologies that add direct value and solve customer demands” says Keld G. Hansen, Scantalk’s CEO.
Scantalk’s CTI Connector is a windows-based middleware, backed by more than 18 years of experience developing TAPI/CSTA interfaces, supporting dissimilar Telephony systems like Avaya Aura, IP Office, Cisco UCM, Alcatel-Lucent OmniPCX Office and Enterprise, innovaphone PBX, Panasonic PBX, etc.
“CTI integration is mainly development services. Supporting a long list of vendors and models, each on different software releases using dissimilar protocols or interfaces and with the added complexity of customer particular applications demands. This is a beautiful chaos we love to deal with” says Wilbert Zapata, Scantalk’s Business Development Manager.
About Ferrari electronic AG
Ferrari electronic is a leading German manufacturer of hard and software for Unified Communications. The OfficeMaster range integrates fax, SMS and voicemail into all existing email and application systems. The hardware seamlessly connects a company’s telecommunications infrastructure with the existing information technology. Customers benefit from greater efficiency and streamlined business processes.
In August 2014, Ferrari electronic acquired innoventif Ltd. and thereby expanded their portfolio by the EyeSDN call recording solutions. Thus call recording becomes an integral part of Ferrari electronic Unified Communications solutions. Research, development and support of Ferrari electronic AG are located entirely at the company’s headquarter. A pioneer in computer-fax since 1989 Ferrari electronic remains market and technology leader in this area to this day. Today, more than 50,000 companies with approx. 5 million users utilize Unified Communications products by Ferrari electronic.
About Scantalk ApS
Scantalk develops and markets a range of functional and service-oriented standard applications under the common name TeamView® Application Suite. In addition, activities around consultancy and development of advanced customized CTI solutions.
TeamView® application Suite is designed to provide extensive support to employees who have daily contact with customers and partners. The Suite is composed of dedicated client applications for switchboard, client applications for other customer-facing staff (e.g. contact center), client applications which can be usefully applied by all employees and finally a group of service applications that integrate client applications with other systems, applications, databases and communication services.