Allows callers to select to receive a return call rather than waiting on hold, without losing their place in line. This results in increased satisfaction for the customer and reduced operating costs for the contact center.
Abandoned calls will lead to lost revenue Make sure that you talk to the customer, rather than hope that callers try again. If your sales line has 10 or more abandoned calls per day, TeamView® Callback will pay for itself within 3 months. More Information, just Contact Us for more details on our TeamView® CallBack.