TeamView® CCAid for Avaya IP Office
The Most Affordable Personal Wallboard
It is critical that Agents and Managers are always aware of current Contact Center statistics. Flatscreen wallboards are the best way to convey this information to large groups in real time.
When agents and managers are aware of real-time statistics, they can modify their behavior in order to achieve higher productivity and efficiency.But, what if you have a few number of Agents or simply, they are not in the same room?
TeamView® CCAid for IP Office is the easiest and most affordable way to show real-time information and statistics on the Agents desktop. Specially designed for Avaya, the market leader in Call Center management systems, TeamView® CCAid for IP Office it's incredible easy to setup and use. Really, it's just Plug & Play !
Scantalk’s intuitive software allows you to establish data thresholds that automatically trigger color changes and/or messages, alerting teams within the call center to rapidly changing conditions. This results in more focused efforts to provide optimal customer service.